🐾 Health Guarantee
Most of our puppies come with a health guarantee tailored by each breeder. A sample guarantee is available on our website. Along with your puppy, you’ll receive:

Comprehensive shot records
Applicable veterinary check documentation
Any registration papers

This ensures you have everything needed to begin your journey with your healthy new puppy.

💛 Rehoming Support
While rehoming is rare, we understand that life can bring unexpected challenges. Family emergencies or unforeseen circumstances may arise, and we are here to help.

If you are no longer able to care for your puppy, contact us, and we will assist with rehoming.
Please note that rehoming assistance does not include a refund.

Your puppy’s safety and well-being remain our top priority throughout the rehoming process.

✅ Finality of Adoption
Adopting a puppy is a lifelong commitment, and the adoption process is considered final.

Exceptions may apply only in cases outlined in the health guarantee.
If you have any questions or concerns, we encourage open communication before finalizing the adoption.

This policy is designed to ensure the best outcomes for both you and your new puppy.

🍖 Puppy Care Starter Pack
To ease your puppy’s transition into their new home, we provide:

A small bag of the food they’ve been eating to maintain dietary consistency.
Recommendations for future feeding options, veterinary schedules, and general care tips.

We want you and your puppy to feel confident and prepared as you begin this new chapter together.

📞 Post-Adoption Support
Our support doesn’t end when you take your puppy home!

We are available to answer questions to the best of our ability.
After adoption, we typically follow up to check in on how you and your new puppy are settling in.

Your satisfaction and your puppy’s happiness are important to us, and we’re here to help whenever needed.
We’re committed to making your adoption experience as seamless and joyful as possible. If you have any questions about our policies or the adoption process, don’t hesitate to reach out to us!

Among our highest priorities is the health and safety of our pups. In alignment with this policy, we provide a 1 year health guarantee on most of our puppies. This is typically noted in the puppy details. Our health guarantees vary a bit between breeder families, so you if you have any additional questions, please feel free to contact us and we would love to help you out.

Below is a sample document of our health guarantee, as stated previously, this may vary from breeder family to breeder family, but it can aid in getting a general understanding of what is expected.

View Sample

How our deposits work

In alignment with our core values, we believe in transparency and flexibility, ensuring that your experience with us is as smooth as possible. Our deposit policy is built around our PAWS principles:

Pause & communicate
Assure fairness
Work towards solutions
Safeguard your trust

This approach ensures that you are never left in the dark and that we handle your concerns with care and integrity. At any point during the process, whether picking out a pup, or placing a deposit or during pickup, you can contact us and we will pause the process as effectively as we can, to ensure we care for you and your needs. Some things like in process shipping can't be "paused" but we will do everything we can even during that time.

Deposits are a tool to reserve the puppy and the deposit, minus any included processing/transaction fees, goes towards the purchase price of the puppy. The deposit is never the full price of the puppy unless explicitly stated.

Payment methods

Deposits

We accept deposits right here on our website (credit/debit), Venmo and Paypal. Choose what best suits your needs

* Venmo is @happyvalleypups

* Paypal is info@happyvalleypups.com

If you have any questions about how these work, or if you need help choosing what best suits your needs, please contact us

Balances

Balances can be paid via Venmo, Paypal or cash and the balance is always due upon pickup or delivery.

Payment plans & financing

We do offer payment plans for the full price of the puppy. If you'd like to use Klarna, AfterPay, Paypal Financing or something similar, and we can setup a way to finance the full price of the puppy. Please contact us if you would prefer to use this option

Reservations

We allow for deposits to be made on puppies on a first come, first serve basis and is the only way we can guarantee that a puppy will be available to you alone. We don't intend to pressure people to make a decision before they're ready, however we can't guarantee your spot in line until a deposit is received.

Once a deposit is made, unless it is revoked, it cannot be overridden by any other customer.

Deposit Refund Guidelines

We understand that plans can change, and we’ve structured our deposit policy to be both fair and flexible:

100% Refundable: Deposits are fully refundable within 24 hours of placement, as long as the request is not made within 24 hours of an established pickup or shipment date.
100% Refundable: If there was a duplicate deposit put down by mistake, or put down on the same puppy by a different member of your home, you deposit will be fully refunded, regardless of the timing.
50% Refundable: Up until 2 days before the scheduled pickup or shipment date.
20% Refundable: Up until 1 day before the scheduled pickup or shipment date.
Non-Refundable, but Transferable:
- If a pickup time is missed without sufficient prior notice, the deposit becomes non-refundable but can be transferred to a future puppy purchase.
- We will make every effort to contact you if an appointment is missed. However, if we cannot reach you within three days, the deposit will be considered forfeit.

We also understand that life doesn’t always adhere to rules and policies, and we will occasionally make exceptions to these guidelines, so please feel free to call us. We will gladly have a conversation with you if there happens to be a complication with your deposit status.

We reserve the right to refund your deposit under a few specific circumstances

100% Refunded: Because our puppies generally are not available for long, we will occasionally receive several deposits at once before someone is able to finalize the purchase. In this event, we will fully refund your deposit or transfer it to another puppy of your choice, given they are available.
100% Refunded: In the event we would discover that the puppy will be going to be homed in an unsafe environment, an environment in which they will be abused or where they will not receive sufficient care, we will cancel and refund the deposit fully, and further deposits and purchases will be prohibited. We have zero tolerance for mistreatment of our puppies and will not allow them to be put in any kind of danger.

How our deposits work

Deposit Refund Guidelines

Our Policies